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FAQs

What’s included in a sofasoda subscription plan?

With an active subscription, you can watch and listen to the content included in your plan for unlimited times. Learn with us to obtain skills and knowledge that can be applied to both your career and life. If your subscription is cancelled, your access to content will also terminate.

What are the accepted payment methods?

At the moment, we accept credit cards and in-app purchases. With credit cards, you can check out directly on our website. For in-app purchases, invoices will be send out by Apple App Store or Google Play Store.
For users in Taiwan, wire transfer and GUI (Government Unified Invoice) number is also available. Please contact us for further assistance.

How can I change my plan?

There are three types of subscription plans: Lite Monthly, Lite Yearly and Premium Yearly Pass. Users can select what suits them best and switch to another one at any time point. Here are the scenarios:
1. If you upgrade your plan to Lite Yearly or Premium Yearly Pass, your new plan will take effect right away. A prorated refund will be issued for your previous billing cycle.
2. When you downgrade a plan, changes will be made when your current billing cycle ends.
3. For in-app purchases, please contact us for further instructions.

How can I unsubscribe?

If you unsubscribe, you will only be able to access free episodes and free podcasts when your plan ends. We highly suggest cancelling 3 days prior to the next billing date. To find this date, go to My Account/Account.
To cancel an in-app purchase subscription, please refer to the following links for iOS guidelines or android guidelines. But hey, you’re more than welcome to jump back in learning with us anytime!