搞懂用戶回饋:從 3 種使用者資料搜集法做產品優化

分享之前實際進行車輛調派系統專案的測試,並取得用戶回饋來改善調整產品的經驗

4 videos・1h 7m
Language: Mandarin
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Ep1. 車輛調派系統專案背景
Free video
5m 16s
針對企業內部人員在調派車輛時會使用的決策輔助資訊系統的優化設計,當時這個專案的目標是,先完成新系統核心功能的設計,並在一定區域的範圍內用最小可行性產品來進行概念的測試,以驗證產品的可行性。
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Ep2. 選擇用戶回饋的方法5m 46s
先確立專案階段目標,再選擇搜集回饋的方法:質性 vs 量化。最後透過脈絡訪查、滿意度調查、產品使用數據,來了解使用脈絡跟實際使用情況,及能否滿足使用者的工作需求。
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Ep3. 車輛調派系統案例 49m 11s
在訪查中使用三種回饋搜集方法,並同步進行產品優化。
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Ep4. 專案回顧與建議 6m 57s
從脈絡訪談、滿意度調查及產品使用數據中,探究之於使用者回饋的優劣之處。
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What you’ll learn
  • 了解質性和量化的方法搜集用戶回饋的方法
  • 了解脈絡訪查、滿意度調查和數據追的分析方式
  • 以車輛調派系統為例,實際上收集用戶回饋的流程和需要注意的地方

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Discover any skillset and the latest trends with sofasoda

Before you start

分享之前實際進行車輛調派系統專案的測試,並取得用戶回饋來改善調整產品的經驗

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Joyce Lin

Joyce Lin

UX Designer|Microprogram
About Joyce Lin

任職於跨產業科技服務商,擅長使用者體驗研究、軟體產品架構與流程設計,及企業端客戶策略溝通,執行過自行車、淨水設備、資源回收、工業設備、交通運輸等不同產業之產品或服務的設計研究。

What you’ll learn
  • 了解質性和量化的方法搜集用戶回饋的方法
  • 了解脈絡訪查、滿意度調查和數據追的分析方式
  • 以車輛調派系統為例,實際上收集用戶回饋的流程和需要注意的地方

Start learning now

Discover any skillset and the latest trends with sofasoda

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